Returning any of our paraphernalia.
You may return any unwanted shop purchases to us with a valid receipt or proof of purchase. Returned items may include faulty, incorrect, or damaged products within 28 days of purchase to receive a full refund or replacement (certain exclusions may apply). Unwanted items can only be returned in a pristine and unused saleable condition, along with the original labels and any undamaged packaging.
Paraphernalia which may be returned or exchanged.
With the exception of faulty or inaccurately described products, and taking into account your statutory rights, kindly be aware that personal protection undergarments, personalised and bespoke orders are unable to be returned/refunded.
How to return your online Shop order.
Wrap your items up tightly and securely and complete the Trent Bridge Online Shop returns form and place it within your package.
When completing your form be sure to write down your full name, email address and delivery address, as well as your contact telephone number. In the other boxes insert the date, details of the products being returned to us and the reason (outlining any faults or issues). Kindly ensure you include the original dispatch note with your return.
Kindly return your packaged items to the address below;
Trent Bridge Shop
Nottinghamshire County Cricket Club
For your reassurance, we recommend that you use a tracked delivery service as we cannot be held responsible for products not received.
Returning paraphernalia purchased in person.
Any items purchased from our physical Shop units may be returned to our main store located on the Radcliffe Road concourse (during our advertised opening hours) or during a matchday. For further information on our opening hours kindly call 0115 9823000.
Returns/exchanges processing times.
We will process your exchange or refunds as soon as possible, but please allow up to 10 days from the day we confirm your entitlement to a refund/exchange. Any refunds will be made using your original payment method.
Kindly be aware that you will not be entitled to a refund or exchange where products are returned to us in a condition we deem as being used or unacceptable.
If you would like further information on our returns policy kindly call us on 0115 9823000 (9:30pm. to 3 p.m. Monday to Friday) or drop us a line at firstname.lastname@example.org
Redeeming Trent Bridge Gift Vouchers.
Pre-purchased Trent Bridge gift vouchers can only be redeemed in person when buying goods from the Shop, Ticket Office or at our in-house catering establishments.